Product was successfully added to your shopping cart.
Subfolders missing in outlook shared mailbox. Then enter your keywords and press Enter.
Subfolders missing in outlook shared mailbox. In addition, you can confirm this is the issue by looking at the Sync Issues folder of the primary Exchange account in the Outlook profile. Feb 19, 2025 · Since shared mailboxes are a vital part of Office 365’s collaboration tools, their absence can significantly disrupt professional workflows. Mailbox is automapped to Outlook, and people trying to create subfolder for Inbox has full access. The user got full access deligation and is able to see the mails / folders of the mailbox. I categorize such fodders by year and… Oct 22, 2024 · Understanding the Outlook Sub Folders Not Appearing Issue Have you ever been trying to access a subfolder in your Outlook mailbox only to find it hasn’t appeared? It’s an incredibly annoying problem, but don’t worry—it is possible to fix it. office. Jun 18, 2025 · WORKAROUND To work around the issue, you can disable caching of the shared mailbox by disabling Download Shared Folders. Follow these steps: Open Outlook and navigate to the File tab. If you want to create a single mailbox that can be accessed by one or more people, see Open and use a shared mailbox in Outlook. I've set the permission to the inbox with folder visible for the other selected user. I then logged in to outlook. There are two particular sub folders inside of the shared folder that only some can see but the others can not. Dec 11, 2019 · Hello, We recently moved one of our users from a desktop to a laptop which set off our group policy changing her inbox from not cached (desktop) to cached and now she is unable to see some sub-sub folders. Read this article to know more. Hi, I’m just a user of Outlook at my job and can’t find an answer on the internet and in-house IT couldn’t solve it. Feb 25, 2025 · Are you looking for a professional data recovery tool to fix the Outlook subfolders missing issue? Read this post to find feasible solutions. Sep 30, 2015 · I have 4 users and they all have access to the same shared mailbox. In the new Outlook desktop UI it looks to be achieved by right-clicking the account name and selecting "Add shared folder or mailbox", however after… Feb 6, 2025 · Are your Outlook folders missing? This guide contains top ways to recover your disappeared Outlook folders smoothly and securely. Anyone who works with Outlook sooner or later starts creating additional folders and subfolders. Discover manual fixes and utilize OST to PST Converter tool to restore un-synced mail items Apr 10, 2019 · * The All Subfolders scope requires FullAccess permission to the shared mailbox In Outlook 2010, the Search options include the following scopes: Choosing All folders instead of the default of Current folder results in all queries being processed against the primary mailbox, even when you initiate the search from a folder within a shared mailbox. Ok, so I was just testing and the process of adding the shared mailbox as an additional account in your Outlook profile (rather than just an additional mailbox or using automapping) does work to enable searching current mailbox. We have a shared mailbox where a few folders have gone missing. Pre-Rollout: If you already have permission to access shared mailboxes or folders, they will appear on this page. I am at a loss on what to do here. Jun 4, 2024 · Hi @ Kaberia David , Welcome to our forum! As i know, we can move folders within one mailbox but not between two mailboxes in New Outlook for Windows. Only able search from the Oct 10, 2022 · Hello, Alex Fogerty, just give full access rights to the shared mailbox for the user and add the mailbox as an additional mailbox. Jun 30, 2025 · Fix missing folders in an Outlook shared mailbox with this step-by-step guide. Mar 10, 2025 · If you are unable to add a shared mailbox to your Outlook Favorites, you can try the following: 1. May 27, 2024 · If it doesn’t appear after 10 minutes, restart Outlook. It could be related to syncing problems between shared folders & Outlook. All is shown. Screenshot . I can only see Inbox. … Sep 16, 2024 · Expand Folders: Ensure that the folders are not collapsed. Apr 17, 2025 · Summary: Many Outlook users reported facing issues, like ‘Outlook PST file missing in Windows 10’ or ‘PST file doesn’t show subfolders under Inbox”. When you view a mailbox in Outlook on the web (formerly known as Outlook Web App (OWA)), some of your folders are not visible. In OWA no Problem. This is by design. This clears up issues 99% of the time for me. I have read a number of resources on Jun 25, 2025 · The Significance of Subfolder Visibility in Outlook Microsoft Outlook uses a hierarchical folder structure to organize emails, contacts, tasks, and other items. Switched from old classic outlook app to new. For more information, please refer to: No results are returned if you use the All Mailboxes Jun 4, 2024 · The option Share My Calendar is under the Commands Not in the Ribbon list of commands. Delegate Permissions in Outlook Note: for Exchange 2013/2016 accounts: To find shared mailboxes in the new Outlook, look for the "Shared with me" folder in the left-hand folder pane; your shared mailboxes will appear as subfolders within that section. Select + Add to add a shard mailbox or folder that you have access to. Mar 18, 2025 · Struggling with Outlook's shared mailbox search? Learn how to resolve this issue with our comprehensive guide. Inbox, subfolders and custom top-level folders without Sharing invitation. Nov 1, 2018 · A video tutorial recorded in Outlook 2007 on Windows XP is here: Share Exchange Mailbox subfolders in Outlook 2007 The View in Outlook This screenshot is from the folder above the shared subfolder. Would not fix this issue. Searching subfolders is critical in shared mailboxes! Nov 11, 2024 · Now, check your subfolders whether they are restored. I can search for subfolders in my primary mailbox, but I can’t search subfolders in a shared mailbox even though other users can. This issue may present itself as entire folders such as archive, public, unread, spam, junk, trash, clutter, deleted folders in Outlook are missing or appear empty. Each subfolder has a name, and their name starts with a number. Apr 27, 2025 · You will soon see a new settings page called Shared with me in new Outlook for Windows and Outlook for web. This page will allow you to view and manage all shared email accounts and folders to which you have been granted permission. We have a hybrid exchange configuration, and the clients use Outlook 2016 for their email. Many but not all of the subfolders in Sent Items appear to be missing emails. Once the folders are created in group mailboxes, users can move and copy messages to different folders manually and using Rules. Oct 1, 2024 · Outlook is a widely used email client that helps individuals and businesses efficiently manage their emails and organize their inbox through various features, including subfolders. most subfolders are there but if we create any new folders in the share mailbox from the clients outlook then they are not visable on their machine only shows in OWA, unless I rebuild the OST May 4, 2025 · We have some old company calendars all in subfolders and about have of the users on New can see those subfolder but some others can't. Latest updates and guidance Further guidance can be found in the following Microsoft support article – Microsoft KB article Dear Alex, Good day! Thank you for posting to Microsoft Community. Updating Outlook never fixes it. Make sure that automapping is removed and the mailbox is not added as an additional mailbox. Hi everyone, I've created a shared mailbox with read and manage and send as permissions for 2 people. The folders are visible in OWA, and if you turn cached mode off the folders return but we do not want to do this as we are experiencing problems with our server at the moment so the least If you’ve ever moved a critical email to a shared mailbox in Outlook only to discover it seemingly vanished, you’re not alone. If the address list above updates, the issue could be caused by Outlook Client and you could press Win + R and type the command “ Outlook /resetfolders ” to reset your folders in the Office 365, then check whether the issue still exists: Oct 30, 2023 · Issue Description We are aware of an issue with folders not appearing in Outlook for Shared Mailboxes. e cant search in that mailbox. Going to control panel > Mail and making a new profile fixes the problem, but it only lasts 1~24 days before Sep 4, 2024 · Users can organize groups emails effectively by creating folders and setting rules inside Microsoft 365 Groups. From my quick google search, this is an issues a lot of people are experiencing with no clear fix? Restart Outlook Repair Outlook Data File as Data File or specific folder could be corrupted. Check to see if “download shared folders” is checked in the options of the user’s primary account in Outlook. To troubleshoot this issue, it is important to check the permission settings for each subfolder. Remove and readd permissions in exchange MS in that same shared mailbox. However after restarting New Outlook the folder's subfolders are completely missing, not even a collapes icon. Go to File > Account Settings > Account Settings. One of the users cannot see a subfolder on her desktop Outlook but she can see it on the internet 365 version. If you open the shared mailbox by going to outlook. Oct 1, 2015 · So I have a shared mailbox that about 7 people have access to, and yesterday one of the sub folders just upped and vanished. Learn how to resolve it with our expert guidance. Apr 4, 2019 · Gets inside the Folder for the Shared Mailbox: folder = outlook. Therefore, we have made this guide which provides detailed instructions to help you restore visibility of shared mailboxes and their subfolders. Unchecking this will remove the OST file created for any shared mailbox. OWA is ok and synchronisation on the old computer works fine. If you no longer need a shared mailbox or folder to appear, on the expanded card select Remove. Jun 25, 2024 · Hello, There is an issue with viewing emails in a shared inbox. But today I was now informed that out of 3 local users, 1 can see both Sub folders, and the other 2 see one or the other. As detailed in the matrix above, the only way Apr 9, 2025 · Struggling with "Cannot Expand the Folder in a Shared Mailbox"? Find effective tips and tricks to resolve this problem effortlessly. Shared mailbox folders not syncing correctly from Desktop outlook to Exchange Online. Didn't give me an option to add shared mailbox. Jul 30, 2024 · If somehow you can’t open or get the shared mailbox subfolders in your Outlook account, it highlights that the uploaded data in your Outlook is corrupted or damaged. This improvement makes navigation more intuitive by treating shared resources as separate accounts, providing quick Nov 23, 2021 · Several of our users have had this recurring problem where Public folders and Share Mailboxes don’t show up in Outlook. This change has consequences for performance since Outlook is working with the shared mailbox in online mode. Although the maximum number of folders is 1000, performance issues can occur when a mailbox exceeds 500 folders. This is true for everyone with access to the shared inbox. Cached Exchange Mode is to set All. exe May 30, 2023 · Just Pointing Out that as of now, Shared Mailboxes still can't Group into conversations. Also, learn how to fix the folders disappeared issue in Outlook 2007, 2010, 2013, 2016, 2019, and 2021. ” Click on the shared mailbox name to expand it and see standard email folders like Inbox, Drafts, and Sent Items. Oct 19, 2023 · to search directly the shared mailbox you can locate (click) to a shared mailbox folder (for example Inbox folder of the shared mailbox) in your outlook. 5, this subfolder disappeared in Outlook. Unfortunately, all her subfolders within her Inbox are not showing up. Choose the user and Check the checkbox Create Subfolder. Jul 22, 2025 · Regain access to missing Outlook folders with our detailed guide. May 20, 2025 · Shared mailboxes are used when multiple people need access to the same mailbox. I checked all of the mailbox's subfolders, and from what I can tell the missing folders weren't accidentally moved. Oct 13, 2023 · To check this, right-click on the mailbox name in the Outlook 365 app and select "Folder Permissions". Keep in mind the shared mailbox must remain active on at least one Outlook instance. Jun 25, 2025 · In the Delegate Permissions dialog box, select the Delegate can see my private items check box. Is the issue that I'm not logged into my domain? Force Outlook to download your shared mailbox folders if they aren't showing up properly. 2. Outlook Desktop/New - search folder: doesn't return anything in any subfolders in a shared mailbox. Any shared mailbox of folder you add will automatically show on the Mail tab in the new Outlook folder pane. 0 votes Report a concern Mar 27, 2018 · I have an issue with the searching in Outlook 2016. The problem is that when users search for the email in Outlook, it's not showing up. Will this be developed at all? over a year now since last reply suggesting to go back to Classic Outlook as a workaraound which is funny considering how Microsoft is pushing the use of the New Outlook. An administrator can grant users permission to send email from the shared mailbox. The user who needs to see this subfolder can do so in OWA but not in Outlook. Add Full permission for this folder to yourself. com), but the folder just vanished. Jan 26, 2021 · Again, I'm logging into the domain, albeit in a Windows 2012 R2 Citrix environment and running Outlook 2016. Oct 3, 2023 · Hello! I'm looking for a solution to an issue in a shared inbox in Outlook Microsoft 365 (Version 2307). We are using hosted Office 365 for email. It will also automatically fix the issue with the cached mode in Outlook. If you're an admin, learn more about this at Manage permissions for recipients. Is there anyway I can restore outlook from a previous version to bring the subfolder back which contains really important… Jan 13, 2025 · There are several potential causes for missing subfolders in Outlook, and each scenario may require different troubleshooting steps. Select your account and click Remove. Jan 10, 2022 · If it's a shared mailbox, as I know, to search a Shared Mailbox, we need to click the mailbox and use the Current Folder scope. If i search explicit for a pecific Mail, i can find it - and this one is marked in "Inbox". Users can see the shared mailbox folders in their email account and access the mail items. Add a shared mailbox as an account in new Outlook In new Outlook, select Settings > Accounts > Shared with me. Five workarounds to make shared mailbox visible again in new and classic Outlook client. I located a particular email that was inside of sub folder and then I searched outlook by hold ctrl+shift+find. Hi all. Add account -> Shared Mailbox address -> Authenticate with the credentials of somebody who has been granted full access. In outlook 2016 Pro Plus and also in Outlook MS365 App, they are not able to see all Mails in Inbox. Jul 10, 2025 · The subfolders within my Outlook shared inbox have all disappeared, along with their contents. Any help would be Appreciated! May 26, 2019 · A few days ago, we took our last users off Outlook 2013 client and placed them on Outlook 2016. Then enter your keywords and press Enter. This happens to 32 and 64 bit versions of Outlook, and many different versions of Outlook. Cached, non-cached, recreating outlook profiles; it didn’t matter. May 4, 2025 · Hi, I am unable to view subfolders in my outlook for a Shared mailbox. Shared Mailboxes Disappearing -- Permanent fix? Hey All, I know there are multiple posts here and on other forums about this, but I'm wondering if anyone has found a permanent fix. I am using the below outlook vba code to look into Shared mailbox emails and copy data from email body to excel . But when i switch to new outlook there is no any subfolders are there. Jul 30, 2024 · Can't search shared mailbox subfolders in Outlook? Don't let this error slow you down. Folders. Follow these steps to easily troubleshoot and resolve your issue quickly. There is no option to "search subfolders" available though I've seen this online. Feb 18, 2022 · Besides user mailbox data, Outlook 2010 and later versions also download and store any shared mailbox or shared mail folder by default in the same cache (. Mar 19, 2022 · 3 GetSharedDefaultFolder for a folder cached in the primary mailbox's OST file contains no subfolders. In Outlook online you have to add a shared mailbox by right clicking "Folders" and then "add shared folder or mailbox" (or whatever the English version says). Jul 25, 2023 · This mailbox is typically shared between relevant people in the organisation who can respond to the email and answer the enquiry based on their specific knowledge. See images attached. I have access to a shared mailbox along with about 15 other users. It also mentions an advanced PST repair tool for repairing the corrupt PST file. OST file). In my old outlook there are more than 15-20 subfoldera under the inbox. I've got a user who has many folders set as subfolders of the standard Microsoft 365 exchange online mailbox structure, under Inbox and Sent Items. On that machine I see the migrated shared mailbox, the non-migrated shared mailbox and public folders--still not the shared mailbox that I created in 365. Mar 19, 2025 · When a delegate with full access permissions tries to search in a Shared Mailbox using “Current Folder” as the search scope, the following message will be shown “ Outlook cannot perform your search ”. For instance, a user might have a main folder “Projects” with subfolders like “Client A,” “Client B,” and “Pending. I checked on the index option and found… 5 days ago · Fix Office 365 shared mailbox not showing in Outlook. With lots of information coming in constantly, staying organized in Outlook can be quite a challenge. Dec 10, 2019 · As you did in the post, you could enable online mode to sync the subfolders in the Office 365. It has not been misplaced in any other folders, nor is it in deleted items. I've set permissions for the Inbox and the folder in question, but when the user tries to open it in Outlook, it just shows the Inbox folder and cannot navigate to the… Nov 27, 2023 · outlook on the desktop has subfolders but they are all empty, the outlook 365 web version subfolders show old emails correctly, how do i fix outlook desktop Is it possible to set custom permissions to users/mailboxes over the folders/subfolders in a shared mailbox. May 30, 2025 · I have created sub folders in New Outlook but I cannot see them. Coming soon for new Microsoft Outlook for Windows desktop: To align with the behavior of Apr 23, 2024 · I'm trying to share a folder in an Exchange Online shared mailbox with another user. Jun 24, 2025 · Seeing that your folder in Outlook is missing can be alarming, especially if important emails or data are suddenly deleted. Learn how to restore visibility, re-sync folders, and resolve permission issues. Dec 5, 2021 · A member of a shared mailbox who has been given full access is unable to create a search folder - i. In Outlook, add the shared mailbox as an additional account by using the email address and password of the user who has permission for that mailbox. 2 I had the same problem with outlook 2010, I could search sub-folders with my own account but if I tried to search sub-folders of a shared mailbox it was greyed out, this is what I did to fix it: File -> Account Settings, choose your own account name Click Change, More Settings, Advanced Tab, untick Download Shared Folders. Then, click on the search bar and on the left the new menu should appear. Feb 4, 2021 · An employee recently left our organization, so we converted their mailbox to a shared mailbox. If the problem is due to corruption in the PST file, you can use a professional Outlook repair tool mentioned in this guide to resolve the issue. Didn't work. There is a lot of folders and subfolders on 3-4… Jan 7, 2025 · Opening Outlook = ok, reading mailbox is ok, ost config is ok (ost is refreshed with new items). when disabling cached mode for the user profile the Jan 23, 2024 · When a delegate with automapping and full access permissions try to search in a Shared Mailbox using “Current Folder” as the search scope, the following message will be shown “ Showing results from all folders. You will see these errors in the Sync Issue Synchronization Aug 29, 2016 · We have now integrated Teams in our organization and everything I read about M365 groups indicated that an M365 group would receive a fully functional 'Mailbox. The subfolder has editor rights. Select Account Settings, then choose Account Settings again from the dropdown menu. The code works fine if I am using personal mailbox but it gives Runtime error "The attempted operation failed. 3. This setup is useful for emails dedicated to company information, support, reception desk, or other functions that multiple people share. I should also note, the issue occurs on 2 computers at the office where Nov 24, 2023 · I have a Microsoft 365 Group in which subfolders are created in OWA. Sep 13, 2022 · Shared mailboxes stop updating automatically. Aug 2, 2022 · Hi, I have full rights to an shared mailbox but I cant see any emails, if I open same email in outlook. User has also a shared mailbox SHAREDMB. To work around this issue, you can add the Shared Mailbox as a secondary Exchange account to the profile. Notify users and update documentation. Oct 27, 2024 · How do I find my old Outlook folders? When I switched to the new Outlook, some of my old folders and content were lost. Check this useful thread, here you can find more workarounds for your issue. However, many people have found that in Outlook, there are times when emails from their shared mailbox keep disappearing and can not be found. Using PowerShell to View Subfolders If you’re Select + Add to add a shard mailbox or folder that you have access to. Then, add it back. Oct 12, 2023 · Or you can disable "Download shared folders" in the Advanced Settings on the Outlook Profile to work Online on the Shared Mailbox and not have the Data in the *. Looking at the shared mailbox, it appears that there is a large chunk of Sent Items missing from the Sent Items folder (most of the month of January 2021). I am having trouble selecting a subfolder in SharedMailbox. ” Missing subfolders can lead Note: The steps in this article describe sharing the mailbox or folder associated with your email account. Complete/full access to share the entire mailbox. Switching Back to Classic Outlook Reconfigure Account: Remove and re-add your email account in the classic Outlook. Could not solve it after weeks of troubleshooting. How can they be restored? My company IT team cannot find a solution. Read the article to know more! May 31, 2024 · Getting subfolder not showing in Outlook issue, then explore this blog to know the best way to fix this issue and find the missing folder. It has Folder Visible permission. You can choose "All mailboxes", "Current folder" or "All Outlook elements". Locate the Shared Mailbox: In the folder pane on the left, look for the “Shared with me” folder. I… Oct 14, 2019 · FYI – Solution was to disable the on-prem mailbox (I first exported it to PST, just incase) and then perform the steps described below. When I use old… Missing folder in shared mailbox for only one person Tried removing and readding permissions, and it's missing from both the outlook program and web mail. I recently started working for a client where she shared her Outlook Inbox folder with me. Any Ideas? Dec 17, 2024 · To enhance your experience in Outlook, we’re introducing changes to how shared mailboxes and folders are displayed. Jan 10, 2025 · Office 365 Shared Mailbox Not Showing in Outlook, did this happen with you? Get quick fixes for your disappeared shared mailbox issues. Jan 25, 2021 · Hi, I have few shared mailboxes where the owners cannot create subfolders. Shared mailboxes and shared folders will now appear directly in your account list in the folder pane, alongside your primary account and other connected accounts. This also removes the shared mailbox or folder from the folder pane. Folders / emails in Share Mailbox missing Hi there. (Surprise I know) but I found it and placed it back where it should have belonged. Update Outlook and clear cache: Make Jan 21, 2025 · Looked on web version and it pulls up new outlook. The shared mailbox status in the bottom bar in Outlook Desktop will show “Updating this folder”. To disable Download Shared Folders, please do the following: Select File > Account Settings > Account Settings. Restart Outlook. Item("NameofYourSharedFolder") To access the Inbox of the Shared Mailbox: inbox = outlook. Shared categories are used to distribute work in the team and reach consensus on who follows up. We want to keep the folders in… Jan 3, 2025 · Discover why your Outlook subfolders are missing and learn step-by-step solutions to recover them. This is what the folder owner sees > With folder visible permission, the user can see the folders in the folder path but they cannot see the contents of the folders We would like to show you a description here but the site won’t allow us. I'm performing a message trace and see that emails are being delivered successfully to the shared inbox. Check permission: Make sure you have “Full Access” permission. This guide provides strategies to help you find and recover such missing messages. They appeared to process fine, disappeared from the personal mailbox but have not appeared in the shared folder. But can delete any shared subfolders. This makes centralized external communications via Outlook Feb 7, 2024 · In the older version of Outlook, I see a lot of issues with shared mailboxes and cached mode. At each and every client I have they rely quite heavily on shared mailboxes for client interactions. Apr 11, 2024 · I recently moved emails from a personal mailbox yesterday to a shared folder. In order to understand your query and provide possible solution, May I please double confirm if the folders in questions are a shared mailbox folders or a delegate of user mailbox (delegate another users account)? May I please double confirm if the folders are auto mapped (added automatically after permissioned assigned) or I have a user mailbox which has a subfolder created under the inbox. Nov 24, 2021 · Hello, I configure an existing email (based on exchange server) on a new computer with cached mode 'all', but all subfolders are missing. Solution 2: Using Download Share Folders utility of Outlook Usually, users face missing subfolders issues with shared folders. ' What they really mean is a fully functional 'Inbox,' not Mailbox. When the users create a categorie Apr 16, 2025 · Summary: Folders in Microsoft Outlook can disappear due to several reasons. On the 2 outlook (new) applications [windows], the categories can not be seen/used. This is no longer working in the New Outlook. Aug 8, 2024 · I have lost several emails located within Archive folders. This blog post mentions some effective ways to fix the problem. The shared mailbox was not there, and I couldn't manually add the shared mailbox in web version of new outlook. Check if the folder is set to "Visible" for your account. I've confirmed the mail is there by logging into OWA. We used Office 365 subscription and shared mailbox can be added into Outlook without password. Good luck. Unfortunately, in the classic Outlook, the view is limited to only the groups themselves - no folders or subfolders. This article aims to address this problem by providing troubleshooting tips that can Dec 11, 2023 · In the classic desktop version of Outlook for Windows (version 2302) or Outlook web access, if someone has been granted access by a colleague to a particular folder on a shared or user mailbox, e. May 12, 2025 · My New Outlook finally has the option to add a folder from a shared mailbox to favorite. I'm still searching for a way to find those calendars in subfolders, it would be great to have the Calendars folder added back to the shared mailbox folder in the new outlook. I notice that you want to move a folder to the shared mailbox, as a workaround, you can create a same folder in the shared mailbox, then press Ctrl+A to select all emails in the original folder and drag them to the same folder in shared mailbox May 8, 2023 · On Friday 5. How an Exchange / 0365 Admin can recover this folder? May 2, 2025 · In this article, we explore the best possible ways to diagnose the issue Office 365 Shared Mailbox Not Showing in Outlook for smooth workflow. When I'm setting the folder permission one-by-one manually for each subfolder, the user is able to delete those. Click the arrow next to the Inbox to expand subfolders. Sharing in Outlook Web App. Cached Exchange Mode saves copies of your Jul 21, 2023 · Previously you could select File > Account Settings to add a shared mailbox to an account. May 4, 2025 · We have some old company calendars all in subfolders and about have of the users on New can see those subfolder but some others can't. They were being compiled to the public folder as we needed to… To add a shared mailbox as an account, you must have Full Access permission granted by your organization's IT admin. I usually create backup folders and subfolders in order to save important messages for follow up, and also to prevent inbox from getting overpopulated. Add the Shared Mailbox as an Additional Account in Outlook (Classic): Please try adding the shared mailbox as a separate account in Outlook Classic and let us know if the issue persists. Jun 25, 2025 · The Owner permission lets users rename, move, and delete those subfolders. The rollout starts in May 2025 and completes by July 2025. I've been working with MS Jul 18, 2022 · We have people using shared mailboxes, their outlook is in cached mode for the main inbox but for shared mailboxes the cache is off. Jun 12, 2020 · It's like the search subfolders options have disappeared from everything for shared mailboxes. Behavior: A user who has been assigned a shared mailbox opens Outlook, sees the shared mailbox, but then that shared mailbox disappears from Outlook within 1 minute. Aug 9, 2021 · How did you add the shared mailbox UserA? Open these additional mailboxes in Outlook Account Settings or others? Can you add the UserA’s folder and subfolder by clicking the Add shared folder button in OWA? If the issue only happened on client side, try using online mode or recreate the profile of your mailbox, and see if there is any difference. com i can see all of the emails Try following Change cache to all, still same issue Remove and re-add the shared mailbox to… Apr 11, 2024 · Lost your folder list in Outlook? Don't panic! Our guide shows you how to retrieve it and get back to managing your emails with ease. Sort by: Add a Comment Is your shared mailbox not showing in outlook 365? Here are a few solutions you might be looking for. Jun 25, 2025 · Describes an issue in which items are missing in the search results when Microsoft 365 users search their mailbox by using the search box in Outlook on the web. com and the folder was still there under "Favorites", but also no longer showing as subfolder under inbox. However, there may be instances when users encounter the frustrating issue of subfolders not showing up in their Outlook account. It doesn't matter - shared mailbox it is or user mailbox. Open the Inbox Folder properties - Permissions Tab. Your shared mailbox is a subfolder under “Shared with me. Follow this guide to learn the causes behind this issue. I've tried adding the mailbox manually in Outlook and it will show up but will not let you expand it. g. From the Shared with me pane, you can see the name of the folder and the person who Oct 10, 2019 · The following code is to count the number of emails in a particular SharedMailbox or its subfolder. Either uncheck "Download shared folders" checkbox in the Exchange account properties or open the parent mailbox as a delegate mailbox in the profile so that all folders are available and visible in Outlook. In both you can't add a shared mailbox to favorites. UserA has full rights on that SHAREDMB and has a certain sequence/order of the folders. May 12, 2025 · I was very happy to see that the key missing functionality in New Outlook, the ability to Favorite a folder in a shared mailbox was finally deployed. Item("MyArchive") Use owa to manipulate the rules in the shared mailbox, or if using desktop outlook create a new profile for the shared mailbox and your own credentials. Feb 10, 2025 · Using this method enables all features Outlook supports and will allow you to change the location for the feed items to the shared mailbox. The permissions for shared folders of a user-mailbox (Exchange Online 1 license) don't inherited. Jul 13, 2025 · Fixes an issue in which performance and synchronization problems occur when you work with folders in a secondary mailbox in Outlook. Regular Backups: Encourage regular backups to prevent future issues. All e-mails are still searchable (in Outlook and outlook. This issue typically occurs when you try to view your mail in Outlook with Cached Exchange Mode enabled. May 31, 2024 · Hello In the New Outlook Shared categories are no longer available on a Shared mailbox. Right-click: Right-click on the shared mailbox in the folder pane to see if there is a “Show in Favorites” option; if there is no such option, it may be a permission or setting issue. Nov 10, 2022 · Hello Community, i have a problem with a couple of Users using the same shared Mailbox. How can Microsoft overlook this? And it has been an issue for what looks to be at least 2 years! I can't even add the subfolder search option to the ribbon as it's still greyed out. In that SHAREDMB are many subfolders in the inbox. The issue could stem from a simple accidental folder move, synchronization issues, or a deeper problem with Outlook profile. Are they stored somewhere else?. Unfortunately, as reported by others, if the folder you favorited has subfolders, they are no longer available in the main mailbox view found below "Shared with Me". May 19, 2025 · Hi, I have an end user who suddenly can't see certain folders in a shared mailbox using the Outlook New app. If I add the users as members of the shared mailbox, they have full permissions over all the folder and subfolders. Or you May 15, 2019 · the shared mailbox is automatically being added by the 365 permissions. Sep 26, 2023 · A sub folder from my inbox has completely dissapeared. Oct 1, 2024 · In Outlook, subfolders may not be visible if there are permission restrictions set for them. GetSharedDefaultFolder(6) To access another Folder within the Shared Mailbox: archiveFolder = folder. Provides a resolution. We had this issue on a shared mailbox and ended up having to create a new mailbox. inbox or inbox\subfolder ONLY, but has not been granted full mailbox access or access to the 'top of the information store' folder, is there anyway to still access/map to the inbox folder directly May 5, 2025 · When accessing a shared mailbox, I'm often missing subfolders. Subfolders allow users to categorize and segregate their data efficiently. I try refreshing and going to classic outlook and checking from my browser. Aug 7, 2010 · Struggling with subfolders missing in Outlook 365? Discover expert fixes and prevention tips to restore your email organization and avoid future subfolder disappearances. After this, they were no longer able to search in the subfolders of multiple shared mailboxes. Soon after, all of the missing folders appeared in the user’s O365 mailbox and the user was receiving emails from our users both on-prem and in O365. She has been working with the app for a while now without a problem, and all of the sudden certain subfolders in a shared mailbox she uses have disappeared. We have a folder containing a few hundred subfolders. Our groups highly desire and need the ability to create subfolders. If the user mailbox EffectivePublicFolderMailbox value specifies a secondary hierarchy public folder mailbox, the user inherits the parent folder permissions on public folder subfolders that they create within any public folder mailbox. You can check out this helpful guide for more details on how to fix Outlook inbox sub folders missing in MS Outlook. The “Shared with me” section will be removed, and no admin action is required. Select OK. 0 votes Report a concern Oct 5, 2021 · someone (don't know who) from a 0365 shared mailbox user deleted a folder name "diary 2021" from a shared mailbox say safety@keyman . If you expand the additional mailbox, you can see the search mailbox folder, right click and select the new search folder. If you want to make the Subfolder visible - Open the Permission Tab of subfolder and check the Folder visible parameter. If the folder is still not visible, try to remove and re-add the shared mailbox in the Outlook 365 app. Dec 7, 2023 · When moving emails from a shared mailbox inbox to another sub-folder within the shared mailbox, a duplicate copy is created in the inbox folder. com and opening the shared mailbox from your account, it will show the categories created within this shared mailbox. Mar 21, 2022 · , Dear Experts, I noticed that Outlook (2019, 365) desktop App doesn't search anything from the shared mailbox. I have a shared mailbox that a number of people have access to, as shared mailboxes work :) Apr 22, 2025 · Shared mailboxes in the new Microsoft Outlook for Windows desktop will be displayed like accounts with a “Shared” icon. com two weeks ago. ost File (Outlook Cache). When they try to search in a shared mailbox, they are getting different results in "Current mailbox" and "Subfolders" even though the message that they are searching for is within the search scope in inbox. When this issue occurs, it's typically the Sent Items folder that's not visible. Nov 22, 2012 · You can give permissions on Inbox folder directly. I can ran outlook. ykrzlvzsobdcyhlnmmipdvziochfjcnwkzighbptayxgccufb