Xfinity internet keeps going out. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. Jan 26, 2024 · Experiencing interruptions with your Xfinity Prepaid Internet service can be frustrating, especially when you rely on a stable connection for work, entertainment, or staying connected with others. Oct 14, 2021 · For the past 2 weeks I have experienced frequent disconnects at night and into early morning. It was every day for 10-14 days, then Dec 28, 2021 · Good morning. Apr 17, 2024 · Visit the Comcast/Xfinity website: Go to the official Comcast/Xfinity website using your web browser. I have the Xfinity router/modem (only coz it came with unlimited data) plan is 600/20. I doubt it’s maintenance. Install modem 3 days ago and all was fine the first night. I'm not sure if that was just a coincidence. By understanding the basics of internet service providers, routers, cables, and network congestion, you can take steps to troubleshoot and resolve the issue. Upon Googling the matter, as I mentioned in May 2, 2020 · Hi! what worked for me was press the Xfinity button, go to settings, go to device settings, go to audio, go to HDMI audio output go from audio detect to stereo and that fixed it! If internet is going out every night at the same time time then there is something else going on. The current cable run to my house is only about 2 years old so it is new although I have had my Xfinity (formerly Comcast) for nearly 25 years! Dec 8, 2022 · Does your cable internet keep dropping? Check out our steps for troubleshooting if your internet connection connects and disconnects frequently. Apr 3, 2020 · Keep a log of exactly when this happens and for how long. Last night it dropped 5 minutes before a non-refundable online exam that cost nearly $400. Received an alert? Here’s what’s going on… Our network notifies us when something doesn’t seem quite right. You are in the right place for help! One of our community experts @Nerd created a wonderful post for troubleshooting your home internet. Jul 10, 2022 · You can fix an Xfinity modem that keeps disconnecting and going offline by inspecting the cables, checking the interference in the signals, resetting the router, and reducing the number of devices connected to the Xfinity Wi-Fi modem. Mar 9, 2025 · To access your Xfinity email, you'll want to head over to xfinity. It would randomly go out then come back on 5-10 minutes later. While you're waiting for assistance, check out the Xfinity App for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. I went into my modem settings and saw a lot of critical errors. Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. The stress and Feb 7, 2022 · Hello, Every day like clockwork my internet cuts out around 9:00 – 9:30AM and often again around Noon. It is not Wi-Fi. . This is every day, always around this time (I know this because I often wake up in the middle of the night and browse the web). Calls can fail to connect for different reasons. My work laptop has shown no connection issue. Comcast itself has publicly stated that such connectivity issues are relatively Jun 27, 2025 · If your Xfinity internet issues prove to be a little more tricky, keep reading to check out our best Xfinity troubleshooting tips and what you can do to fix a slow internet connection. Think about: Remote workers: A sudden outage can mean lost Dec 8, 2024 · In conclusion, there are several reasons why your Comcast Internet might be going out. Now, here's where your Xfinity username and password come in. Trouble with the TV, mobile phone issues or is the internet down? Find out what is going on. Everything was fin Dec 30, 2021 · Update, learned today that I’ve been overpaying for 1gig internet service for 18-months. I work nights and usually get home around 2am so it’s very inconvenient. disconnects started the next day. Uncover 9 common reasons and practical solutions for a stable online experience. Each time i need to go unplug everything and reboot. The situation is so bad now because my connection drops almost every 5 minutes, each disconnection lasting between 30 seconds - 2 minutes each time. I look today to see if those errors went away and it shows that the channel got changed back and lots Jul 31, 2021 · Before we get diving into the account does the coax on the back of the box run to a wall plate or does it go into a splitter before going into the wall plate? Splitters can go out at any time causing issues with the signal going to the box. Jun 22, 2021 · Every night around 3:30 my internet goes out. Sound on Cable TV has still been glitching out for over a month, multiple service calls, service chat, resets and onsite tech still can't fix. The modem keeps dropping it's internet connection. Around 9pm will loose internet frequ All Comcast support says is "unplug your modem for 30 seconds then plug it back in" Lol, no kidding, never thoughtt of that. Could you please check the status of your Xfinity Email by visiting our ' View your Xfinity Email account status Apr 11, 2023 · With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. Jun 11, 2020 · I have been having internet connectivity issues the last few weeks where the connection would just drop for several seconds several times an hour. Before the supposed update, it never went out, maybe once a year. It has progressively gotten worse. Learn how to avoid data overage charges as an Xfinity Internet customer. I am going back to online school soon, and if you Jan 6, 2025 · Scheduled a service appointment then canceled it when it seemed like my internet was back up and running after receiving a text anout an issue and then it continued to go out again so I had to schedule another appointment. I have my computer plugged directly into the gateway using an ethernet cable, but I encountered this For the past month, my internet drops around the same time every morning out of the blue. com. The test measures the download speed, upload speed, latency and activities that can be supported by the connection to your device. Sign In or Register: If you already have an account, sign in with your username and password. We have made changes to keep employees safe so response and call times may be longer than usual. And of course, they do so. All my devices disconnect from the network, and state "no internet connection" while the status light on the Xfinity Gateway starts blinking. Watching YouTube or browsing the web isn't affected too bad, however any itnernet calls such as Zoom or Microsoft Teams completely cut out, and online games become unresponsive whenever the Feb 24, 2025 · Hey @user_otpj4z, Thank you for visiting our official Xfinity Forums Community support page. Xfinity internet keeps cutting out whenever you run certain programs or apps on your devices. It's so troubling and frustrating, especially while watching live tv. In remote areas, you might not have a strong enough signal to make calls. Feb 29, 2024 · I work from home and I am experiencing constant disconnects about every 30 mins to an hour where my zoom and teams calls go on hold for about a minute while the gateway regains internet connection. Some days the internet drops multiple times at all hours of the day. I have an Arris S33 modem and NETGEAR Nighthawk AC1900 router. net email to verify it's me and I cannot access thos Jul 11, 2025 · I need to speak to a human being about my service problems not to a robot that doesn't fix my problem I am paying for internet service from you and I don't have any service so please provide me wi How do I pair my Xfinity Comcast remote to my Roku TV? I've used Xfinity Stream with ROKU on three TVs (not smart TVs) for at least 3 years and seldom had a problem. I noticed it was occurring on multiple devices on either wired or wireless connection. I use a ping visualization tool in my terminal (prettyping) to monitor my connection to my router IP address and to my Xfinity gateway IP address (71. Oct 13, 2023 · Discover why your Xfinity internet keeps disconnecting with our guide. ” And it is getting infuriating. Has anyone found an answer. The first 2ish years or so were almost perfect, minus one bad router situation that was quickly resolved. Jun 29, 2025 · Comcast makes unexpected move to win back customers After this startling loss, Comcast has recently made a bold move to make its internet services more attractive to customers. Aug 21, 2023 · My home internet has suddenly begun dropping out for multiple minutes at a time. May 8, 2022 · For over a week now, I have been experiencing intermittent drop in internet/tv connection. I have tried getting a tech out, but they always have someone call me back saying “Oh your internet is working now, no reason to send a tech out. My internet keeps cutting out every like 5-10 minutes for about 2-10 minutes at a time. However, for the Nov 10, 2023 · Learn how to fix your Xfinity Wi-Fi, internet service, Xfinity Stream TV app, and more with our easy troubleshooting guide. They want to send out a tech but the issue seems to be with the modem/main connection. Work and Jun 30, 2025 · Learn about Xfinity internet outages and get info on frequency, cable internet tech, and what you can do to get back online. Check these things first Make sure your phone is not in airplane mode. Within the past 2-3 months, Xfinity Jul 11, 2025 · Xfinity streaming webpage either won't load at all or won't load completely enough so that I can search on a show or movie and then click to watch. Jun 24, 2025 · The Xfinity Speed Test, also known as the Speed to Device Test, is a web-based speed test used to measure your real-time network connection. It’s out weekly for hours. Connection seems stable during the day with great download speeds. This got progressively worse over the course of several months from doing it a few times a day to doing it every 30-90 minutes. Connectivity is typically restored within a few minutes, but sometimes it is out for many 10s of minutes. Throughout the day the WiFi keeps randomly cutting out, maybe 7-10 times a day. Since I've had XFinity, my internet has been dropping ~ 4 times per day for approximately 3-5 minutes each time. We have had comcast internet at our home for about 3 years now. Reply reply CannonFodder141 • I thought I'd post this to help others. Jun 13, 2024 · Do you frequently lose your Wi-Fi signal? Here are all the reasons your internet keeps disconnecting and how to fix the problem. Every 30 minutes, for about 5-6 seconds, the pings to the Xfinity gateway fail (see the red !s in the image below). I would be more than happy to offer my assistance looking into this further for you. Unfortunately, there's nobody to turn to for help as Rogers chat line does not have Real-time outage overview for Xfinity. Sometimes this happens a few times a d Dec 12, 2024 · When your Xfinity internet is down, it can seem like the end of the world. This time the gateway says there's an internet connection, but the Xfinity Network tab under connection>status says "Internet: Inactive". Can’t have my internet continually going out. Read this guide to learn more. I am a bot, and this action was performed automatically. This lasts anywhere between an hour to a couple hours every morning. For the past month, my internet drops around the same time every morning out of the blue. Jul 28, 2024 · 7/27/2024 my interent keeps going up and down randomly internet keeps going out then up then out then up randomly Question • Updated 1 year ago Mar 12, 2022 · Why Does Xfinity Keep Disconnecting? Comcast, one of the enormous internet service providers, comes up with the promise of catering to its users with the best service. This is preventing me from being able to work from home one day a week and saving the time and fuel of a cross-town commute and is frustrating for the entire family to have television and gaming constantly interrupted. Years ago, I had pretty much the same issue with our local Cable internet. I'm not sure restarting the modem actually fixes anything; Sep 12, 2021 · My internet, packaged along with my rental of Xfinity’s Gateway was installed literally 2 days ago at my studio. It's usually pretty easy to spot, but if you're having trouble, just let me know, and I'll point you in the right direction. We have been in meetings, videos calls, etc and the internet always drops at the worst times. After a few hours of trying to figure out what to do, I changed my channel and the internet came back on and the speed was great. 1). Dec 5, 2022 · Switched from google nest mesh system to Xfinity gateway wifi (this helped the network come back up faster) Updated Xfinity gateway (this improved speed but still had drops) Tested working while connected via ethernet Switched to a third party modem/router Tested again using ethernet Inspected coax cable for visible damage Swapped out wall Oct 7, 2023 · The Issue: My internet connection drops multiple times a day -- usually at least 3 or 4 times. It's extremely frustrating as I work from home. I am working from home right now so was pretty annoying. WiFi and Ethernet both offline. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Jul 11, 2024 · After reviewing forums with similar issues I've found a few symptoms and potential causes but I do not know where to go from here, short of getting an Xfinity tech to come out. It's a generic increase of $3. However, it’s possible to experience typical issues like Xfinity WiFi keeps disconnecting. This happens when you cannot get a stable or constant WiFi connection from your Xfinity router. If you have trouble making calls on your mobile device, there are a few things you can try on your own before contacting Xfinity Mobile. Comcast Xfinity outages and problems. Jul 17, 2021 · I'm going through the same internet problem exactly, same time same exact problems. I found this out from Comcast tech who said my xfinity rental router didn't support 1gig. Apr 11, 2023 · With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. The service goes out just for a few seconds or a minute. >Confirmed that this only happens with my Gaming PC. Your Xfinity getting disconnected often should be due to other reasons and not an issue on the service providers’ part. Long story short, it ended up being one of their upstream boxes dying due to temp and humidity. Earlier this year (January 2022) we upgraded our plan, which increased our internet speed to 800mbps+. The next day when the tech showed up, all was good. This went on for several months. I've had Xfinity for three years and in the past few months my internet started acting up. When I first switched to Comcast in January this would happen maybe one time per week, then 1 time per day, now 4-5 times a day. Totally infuriating at this price. From rebooting your router to checking network cables, here's how to troubleshoot when your Xfinity internet is not working. Our lives are increasingly intertwined with the internet, from work and school to entertainment and staying connected with loved ones. If I go searching for a PDF in my billing history, there is a mention on one of the last couple of pages about general price increases in January, but little explanatory breakdown of why these are affecting my internet-only service. We have 2 PCs that are hard-wire For one, Comcast doesn't sell Wi-Fi service, they sell cable internet and rent crappy Wi-Fi routers to go with it. Just briefly enough to disconnect devices and games. Nov 12, 2023 · My X1 Gateway stays connected to my home network, but keeps dropping the internet connection. Maybe a pattern will emerge. Could you please check the status of your Xfinity Email by visiting our ' View your Xfinity Email account status Mar 3, 2024 · I'm experiencing intermittent connection drops around 15-20 minutes, which has become increasingly frustrating as it hampers my ability to conduct essential tasks such as Zoom/Teams calls or live t Feb 1, 2024 · This is the annoying text I get every week, when the internet goes out. 235. This happens on all devices in the houselaptops and phones. Sometimes the modem reboots after a minute and we're back in business, other times I manually Mar 12, 2022 · Why Does Xfinity Keep Disconnecting? Comcast, one of the enormous internet service providers, comes up with the promise of catering to its users with the best service. While it's frustrating when your internet keeps disconnecting, the good news is that most issues can be resolved with a little troubleshooting. I tried the assistant, but it just says to check cables, unplug, restart, etc. As the title states. As the subject states, my internet will consistently cut out from 3AM-5AM. FAQs Where can I find the Xfinity Speed Test? Feb 3, 2025 · Hey @user_m3ynvl, Thank you for visiting our official Xfinity Forums Community support page. Jun 26, 2024 · Internet keeps dropping several times a day. Nov 21, 2022 · Xfinity internet keeps dropping & Internet speed is getting super-slow suddenly, for no reason. If we reached out to you, we have detected that you may have loose connectors in your home. Since the supposed update to Comcast in our area, good luck with working from home or doing on-line school. Once you're there, look for the little envelope icon or a link that says 'Email' or 'Mail'. So, what happens when the network goes down or the power goes out? Suddenly, your seamless digital life grinds to a halt. Its very frustrating and i used to go through there trouble shooting and end up calling them every [Edited: "Language"] night. Jun 25, 2025 · Find out how to troubleshoot your internet issues when your internet connection goes out with this comprehensive guide. Drives Feb 14, 2024 · Xfinity has a monopoly going right now so they're just going for the throat to get every dime they can out of everybody because I think they know they're going down. Jul 19, 2022 · Hello, noticed for 3 weeks that my internet shuts off every night around 10pm and works intermittently until about 7am then works perfect all day. Every single night, sometime between 3am and 5am, my internet cuts out entirely. When the WiFi cuts out If you've tried these solutions but your internet still keeps disconnecting, it might be time to switch ISPs. During this time, I notice general lack of internet — most of the time I'm Nov 21, 2021 · Currently having issues where my internet would disconnect for a few seconds randomly throughout the day. within the last few weeks my xfinity internet has started to randomly disconnect for a couple of seconds 20+ times a day. net email account? I'm trying to change my login email address on Disney+ and it keeps sending a code to the comcast. Problems with your TV signal, phone issues or is internet down? We'll tell you what is going on. It is extremely frustra We have made changes to keep employees safe so response and call times may be longer than usual. If you’re familiar with these connectivity issues – you’re not alone. This guide will show you what causes the Xfinity internet dropping issue and how to fix Xfinity internet keeps cutting out. If this keeps up, I’ll have to research the other companies. You can also use Xfinity MyAccount (Web | iOS | Android) and xFi app (iOS | Android) for product and account support. Below are my modem event logs Arris SB6183. 68. If you don't have an account, you'll need to register for one. Be aware of your surroundings when this happens, meaning pay attention to what’s going on in your house and see if you can notice anything going on around your house and with your neighbors at the time of the outage. Apr 30, 2022 · My internet has been randomly disconnecting for nearly half a year now. For immediate assistance, check out the Xfinity Assistant. i have restarted my internet, moved it closer to my pc, restarted my pc, forgot and reconnected to the internet, ran multiple internet test (that say 500+ download speed and 40 upload speed). Navigate to Email: Once you're logged in, navigate to the email section of the website. >When I go to my computer's Settings > Network & Internet > Status > Troubleshoot, it shows one of two problems: "Problem with wireless adapter or access point" or "'Wi-Fi' does not have a valid IP Address Apr 7, 2025 · The modem actually goes offline as if I go into my Xfinity app (using cell service since my internet is down) it shows my gateway offline and it comes back up in about 5 minutes. When this happens, you may start to notice slower Internet speeds, spotty WiFi coverage u2028or problems with your TV. Jan 21, 2022 · Hi All, I'm trying to figure out if this is a modem issue or a cable issue - my internet keeps dropping intermittently. The agents online kept restarting the modem, I unplugged it numerous times 2 days ago · I'm sorry that we may have failed on posts to report back with our findings for similar issues, but I'm happy to share them with you here, and they might help us figure out why your services keep dropping out. I reset my router (Orbi mesh) and restarted my modem multiple times. Verizon is available at my address, should I make the switch or is there hope of my issue getting resolved? Apr 29, 2022 · I have been a user of xfinity internet for years and never have had the problems I am having now with the Internet dropping in and out daily for months now. Jan 13, 2022 · The price increase listed on my bill has no direct notations explaining what it is for. Nov 22, 2023 · I am having the exact same issue. Mar 28, 2022 · I am experiencing this same issue as well. May 16, 2024 · For the last month, my Xfinity internet service has REPEATEDLY been dropping, and outages of over 100 people have been getting reported on Xfinity’s website. Some days, it works fine, runs at perfect speeds, etc. Would go 'out' 2-3-4 times a week, for hours. We have 2 PCs that are hard-wire Sep 14, 2022 · My internet has been regularly cutting out for about a day now, I've tried all the available solutions including restarting it through the app, unplugging and replugging it and checking all connected cables, the only fix ive found is that it will work for 10-30 minutes after a replug/restart but it then cuts out. Comcast has run new wire to the house, replaced the modem several time Oct 10, 2024 · Our internet connection keeps dropping and then restarting. I’ve reached out to comcast on multiple occasions, they claim I’m not having any outages. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet connectivity issues. Check the phone's signal strength. Disco Aug 17, 2023 · Hello. It'll disconnect on all our devices at the same time (phone, laptop, smart TV etc). If your Xfinity Prepaid Internet keeps going out, there are several steps you can take to diagnose and potentially fix the issue. To sign in, use yo Aug 10, 2024 · How can I access my comcast. Confirm the nanoSIM card is May 11, 2023 · Has anyone been facing issues with Xfinity Wi-Fi lately? Mine keeps disconnecting intermittently throughout the day. Network outages can cause problems that go beyond minor inconveniences. but other days, every five minutes or so, the wifi on my phone and all other devices in the house will just go out. As part of our commitment to you, we want to help fix the issue to My internet goes off about the same time every night. It is all internet services. My girlfriend and i rely heavily on our internet as we both work remote. It is getting worse. We even connected t Xfinity was constantly going in/out from midnight to 1am. this is super frustrating, as i get kicked out of zoom meetings or my video game So when that tree fell on the line we had to wait a week to have Xfinity come out here and repair the line but after they repaired the line the Internet started to repeatedly go in and out almost consistently after two or three hours of normal use. It has come to the point where it's becoming hard for me to be able to work. And when I say cut out, I mean the internet will stop working, the router’s lights will go out, just to boot back up in the next minute or so. We look forward to getting this issue resolved for you! Feb 28, 2023 · For the last few days especially at night we lose Internet connectivity. If I don't unplug and replug the router back in again, we never regain WiFi back, so I have to restart and it's annoying. May 7, 2020 · Interestingly there's a new aspect to this problem, tonight after my internet predictably went out, for the 8th or 9th day in a row, I decided to check the gateway settings again. Get your own modem and router and save $15/mo or whatever they're charging for their overpriced gateways. Look for a reliable provider like Infinium, known for its high-speed, stable internet services. Jan 19, 2022 · Still having issues, but getting more info: >Seems it's not just when I play games now. bxuyll ozgy ecfbl vemtaoi cylx sru yewio rgqnjd jkj sagjilk