Connect network gtl customer service. Follow these instructions to learn how.
Connect network gtl customer service. Need to reset your password? Please review the help section for details. connectnetwork. Then, select the “MAKE DEPOSIT” button under “Trust Fund. All transactions conducted at Sign in to schedule and manage upcoming visits with your inmate. Account Support Contact Form Please contact our Customer Support team through our online inquiry process. ConnectNetwork is part of GTL, the corrections industry’s most trusted technological solution provider. ViaPath places a high priority on customer satisfaction. A refund can be obtained by calling customer service at [866-516-0115]. The tablets allow your loved ones access to Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Don’t worry, your daily experience with our products and services won’t change, and you’ll be able to continue creating impactful connections with your incarcerated loved one. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Jan 1, 2023 · Need Help? For Customer Service Inquiries related to any of services listed above except for VSA, please contact the ViaPath CDCR-dedicated customer service team at 1-866-607-6006. Our products and services are designed especially for inmates, friends and family. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link May 27, 2022 · ConnectNetwork is your resource for connecting with incarcerated loved ones. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. Video visits are video chat conversations available at your facility lobby, from your personal computer and now, at select facilities, on the Visit Now Android app. With our free Visitation Scheduling service, you can book a date and time to visit your loved one at their facility. Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service: (866) 230-7761 Fax Number: (251) 473-2802 Hours of Operation:Monday-Friday, 7 a. Using your inmate’s ID number, you can quickly and easily leave a secure voicemail without having to contact the facility. Attitude reflects leadership and it shows. To view how-to instructions or frequently asked questions, visit our Help section. May 27, 2022 · ConnectNetwork is your resource for connecting with incarcerated loved ones. ConnectNetwork has an average consumer rating of 1 stars from 25 reviews. 00 of my cash app card and did not put it on my connect network account was posted on Aug 15, 2023. Follow these instructions to learn how. Tablets offer specialized content and services for inmates to use during their stay at correctional facilities (where available). GTL o ers a variety of ways for inmates and friends and family members to pay for telephone calls. , P. GTL can also provide our “Frequently Asked Questions” document, rate tables, and a list of countries where customers can contact GTL Customer Service via telephone (along with dialing instructions) by NOTICE TO PRISONERS, FAMILY MEMBERS AND FRIENDS WARNING: Regarding Telephone Service Providers The Michigan Department of Corrections' vendor for prisoner telephone service is Global Tel*Link Corporation (GTL). AdvancePay TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. All transactions conducted at Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. to 7 p. For general questions about GTL services, contact their Customer Service line: (877) 650-4249. Contact GlobalTel customer support to get help with your order or ask us a question. All transactions conducted at ConnectNetwork. A: For questions about blocked numbers or billing problems, please call GTL Customer Service at 800 483 8314. The tablets allow your loved ones access to ConnectNetwork is excited to offer tablets to inmates at select facilities across the country. Availability may vary. com website. We sincerely apologize for any inconvenience this may cause as we work to improve our financial services. Contact us FRIENDS AND FAMILY Looking to connect with your loved one on ConnectNetwork? Get in touch with our 24/7 customer support team. Our three video visit options offer onsite visits, and remote visits through Depositing money by phone is a convenient way for your inmate to receive money immediately. The free calls are applied to the first two calls made by the inmate at the time the free calls are provided. Contact our customer support team if you still have questions. Jul 8, 2024 · Call ConnectNetwork by GTL customer service faster, Get Support/Help, Pricing Info and more. The only way you can be sure you’re dealing with GTL ConnectNetwork is by… Contacting us through our website www. For Customer Support: GTL/DSI customers: 877-650-4249 support@connectnetwork. Global Tel*Link (GTL) manages the system. Need Help? For Customer Service Inquiries, please contact: 877-650-4249 | odrccustomerhelp@gtl. International customers needing assistance with accounts should contact GTL Customer Service via email at AdvancePayInternational@gtl. A: Contact the GTL AdvancePay Service Department and press “0” to speak with a GTL representative to request a refund. . ConnectNetwork is excited to offer tablets to inmates at select facilities across the country. Customers needing assistance with accounts should contact GTL Customer Service via email at AdvancePayInternational@gtl. net. Apr 16, 2019 · CANNOT provide customer service support on any services provided by these companies or any issues that you may encounter with them. Mail If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below. READY TO GET STARTED? Create Account Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. Unlike collect calls, AdvancePay helps you save time and money by allowing you to fund your phone account ahead of time so you don’t have to pay for each call as they come in. For information regarding receiving phone calls and blocking phone calls, current rates, pre-payment, calling a cell phone, or any other related phone questions, please call GTL Customer Service. O. net to request an account to be set up for international communication. Whether that communication is via phone, in person, or electronically… we know that inmates appreciate connecting with their loved ones as often as possible. Standard AdvancePay prepaid phone rates will apply. Best of all, visits are confirmed instantly! Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. All transactions conducted at Jan 5, 2022 · To better reflect its mission and vision, GTL is now ViaPath Technologies. Inquire Today Contact Details Interested in receiving a proposal, scheduling a product demonstration, or requesting a brochure? Contact GTL’s Sales and Marketing team by calling 844-269-1981 or selecting either “Sales” or “Marketing” in the contact form below. ADDITIONAL SERVICES The following services are being piloted and will be rolled out on an ongoing basis. For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. Please contact IDOC with any questions or comments that you might have. Please provide as much detail as you can to help us resolve your inquiry. GTL’s ConnectNetwork® is the one-stop resource for friends and family members to connect with their incarcerated loved ones. Q: WHAT IS ADVANCEPAY ONECALL? A: With AdvancePay OneCall (APOC) you can choose to accept and pay for a single call, without the need to set up or fund an AdvancePay prepaid account. Receive calls, send messages, deposit money and schedule visits today. If you wish request this information, please click here accountinformationrequest. m. The types of payment and deposit services that you can use to support inmates include: Trust Fund Our most Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. All transactions conducted at If an inmate calls a customer who does not have a GTL direct bill account, the automated system will call the number and leave a message to call GTL to set up a direct bill account in order to receive collect calls on their cell phone. It’s simple, easy, and View some of our most frequently asked questions for immediate help with our inmate calling service. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link An alternative to collect calls. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. This will allow you submit your non-payment related questions to us and have a Customer Service Representative contact you with a resolution, minimizing your waiting time through our call center. Tablets GET STARTED Please note: To make a Trust Fund or PIN Debit deposit via our automated phone system, be sure to reference the Site ID listed above. Regardless of financial situation, all incarcerated individuals will now be able to connect for free on a weekly basis with offers such as a free phone call of up to five minutes weekly at Yes, GTL offers every inmate two free, 5-minute calls per month. Helpful Customer Service For questions regarding your account or transactions Call 1. We make it easy and convenient for you to communicate with and NOTE: DO NOT SEND ANY CREDIT CARD NUMBERS using this form. We are here to help! A refund can be obtained by calling customer service at [877-650-4249]. Inmates cannot receive incoming telephone calls. Box 911722, Denver, CO 80291-1722 General GTL Issues Contact Form We now provide the opportunity to contact our Customer Support team through our online inquiry process. Plus, your AdvancePay account is only linked to your phone number, so you have control over how the funds are used. One of the most important things to help inmates feel connected to the outside is regular communications with family and friends. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. I see why the agents act in such a way, just look at the leadership. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. and not affiliated or associated with Global Tel*Link Corp. Friends and family members must first contact our GTL International Customer Service Department at AdvancePayInternational@GTL. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Feb 10, 2022 · TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. How to Put Money in an Inmate’s Trust Account Sign In (or create an account) Once you have added your inmate, select the “+” icon next to their name to expand the page. Opting to accept a Quick Connect call is simple when your loved one or friend chooses to call you via Quick Connect. us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). If you are inquiring about an account setup or issue with your current telephone, e-messaging, video visitation or other Our Trust Fund service allows you to easily and securely deposit money directly into an inmate's commissary account. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. ” Enter the dollar amount that you would like to send to your inmate’s trust fund in Use the buttons in the upper right to create a new account or simply sign in if you’re an existing customer. Inmate Voicemail Stay connected and let your loved ones know you care with ConnectNetwork’s Inmate Voicemail service. Have questions? We are always ready and happy to assist you. ConnectNetwork offers a full suite of communication services so that Is this your first experience here? Welcome! ConnectNetwork is a one-stop resource for connecting and communicating with your loved ones. A refund can be obtained by calling customer service at 866-516-0115. Make life easier on the inside for your loved ones. GTL can also provide our “Frequently Asked Questions” document, rate tables, and a list of countries where customers can contact GTL Customer Service via telephone (along with dialing instructions) per an email request to Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service: (866) 230-7761 Fax Number: (251) 473-2802 Hours of Operation:Monday-Friday, 7 a. , Central To learn more about our E-Message services please visit the Postal Service page. gtl. We aim to make the process of communicating with loved ones easy. Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. See all the best ways overall to get in contact with ConnectNetwork by GTL ASAP. 866. Communicate easily with your loved ones by purchasing message credits and sending messages. Whether you’re looking to send an inmate money, fund items like entertainment or educational content, or make required payments, ConnectNetwork offers several ways for you to help. , Central Saturday and Sunday, 8 a. 516. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. (GTL), GTL. Get information and a list of the ConnectNetwork services available at a facility. Telephone Services The North Carolina Department of Adult Correction has a contract with ViaPath/GTL to provide phone service for offenders to communicate with families and friends. Edit photos, add filter effects to enhance images, send messages, post Refund Inquiry Contact Form Please contact our Customer Support team through our online inquiry process. Best of all, visits are confirmed instantly! Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Thank you, INDOC and GTL Please be advised that this information is being sent on behalf of the Indiana Department of Correction. Just call 1 (866) 516-0115. If an individual wishes to purchase phone time (for themselves or an offender), they may do so by using the services offered through ConnectNetwork. com TouchPay customers: 866-204-1603 support@touchpaydirect. All transactions conducted at Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. In most cases GTL must be contacted to initiate any service, including personal and legal calling Telephones are available to inmates from approximately 7:30 a. Mar 3, 2023 · The latest review GTL took $25. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products. With PIN Debit prepaid phone accounts, inmates can pay for their own calls, and call any phone numbers allowed by their facility. GTL Customer Service website: www. Transformative technology and service to help break the cycle of incarceration. To message, send payments or apply to visit an offender click HERE. This will allow you to submit your payment questions online and have a Customer Service Representative contact you with a resolution. We are ready to help you now with representatives standing by. GTL strives to process refunds within 30 days (and after verifying initial payment method), and typically within 60 days, at the latest. com Calling us at 1-866-607-6006 Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. GTL offers several secure and reliable ways to deposit funds to your AdvancePay prepaid phone account. You can select the date, time and location that is most convenient for you. com You need to sign in or sign up before continuing. ConnectNetwork. Communicate easily with your loved one today. One such company uses the acronym "PCS" (Prison Call Solutions Inmate Family and Friends - Payment Support Contact Form You can contact our Customer Support team through our online inquiry process. to 10:00 p. Sign in to schedule and manage upcoming visits with your inmate. com Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 Mail payments to the address listed on the GTL billing invoice: AdvancePay Service Dept. Our bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Now you can post and share photos as well as send messages from your Android device to inmate contacts at select correctional facilities. net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" GTL’s ConnectNetwork brings together incarcerated individuals with their family and friends – and keeps them together – when it matters most. GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. These high-tech devices are similar to common handheld tablets, but are made exclusively by GTL. Send messages, make deposits, and share photos with our FREE Android app! The GettingOut Android mobile app is the easiest way to stay connected with an incarcerated loved one or friend. With video visits, our state-of-the-art system allows inmates, friends, family and loved ones to enjoy more personal, longer and more frequent visits. Quick connect allows you to quickly pay for a phone call with your credit card. com, (2) Install the ConnectNetwork mobile app (Android or iOS) on your mobile device, (3) Call 800-483-8314 to use the automated system or speak to a live agent, (4) Use a GTL installed kiosk (where available), (5) Make a deposit at your local Western Union, or (6) Mail a check or money order made payable Conveniently connect with your inmate loved one over the internet through at-home video visits or on-site video visits. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link If you're having trouble logging in, please contact (800) 646-6283. When your loved one or friend calls you, simply follow the instructions from the automated system to pay for that one phone call on the spot. Dec 29, 2024 · Horrible Customer Service Horrible Customer Service, No Skills on dealing with the public at all! They lack integrity very unprofessional,the supervisor's attitudes are worse than the Customer Service agents. ConnectNetwork services include: Whether you are looking to receive phone calls, schedule a visit, send messages, or deposit funds, setting up your ConnectNetwork account is the first step: Sep 8, 2020 · To that end, we have now expanded that program to all GTL customer facilities with communication solutions (phones, messages, or video visitation). To request a refund of pre-paid funds from GTL, contact GTL Customer Service at 1-866-230-7761; hold or press 0 for the operator. GlobalTel. com AdvancePay is our most convenient phone service connecting friends and family members to inmates. Use the buttons in the upper right to create a new account or simply sign in if you’re an existing customer. , unless there are security or As part of the GTL family, Connect Network offers communication services to you and your loved one. A: There are several options to choose from: (1) Visit us online at www. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link To set-up an account, contact GTL at 1-800-483-8314 or online on the ConnectNetwork website. Submissions to this form are not encrypted and could be viewed by others on the internet- please do not submit any sensitive information via this form. Contact Customer SupportEmail: support@connectnetwork. Telephone Calls for Inmates The Inmate Telephone System allows only outgoing inmate calls. Create an Account – You must have an account to use ConnectNetwork’s communication and payment services. This will allow you to submit your refund questions online and have a Customer Service Representative contact you with a resolution. How do I use GTL’s phone services? To accept calls, family members and friends must have an AdvancePay prepaid phone account with GTL’s ConnectNetwork. Our Messaging service lets you send messages to inmates in just a few simple steps. Major credit cards accepted are Visa, MasterCard, Discover and American Express. Contact ConnectNetwork via phone or email for customer service, technical support and other issues. 0115 or fill out the form below Oprima aquí para Español This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349. to 11 p. Learn more today. ktemblulyeaphmksqrlvevcesawwecxtbowdvujojgyelqfoafx